The brand identity for Food is Medicine.

This guide is the single source of truth for how FareRx looks, speaks, and shows up. For every agent, contractor, partner, and team member.

April 2026 Version 2.0 farerx.com

Member hospitality is the engine.

FareRx delivers medically tailored groceries and clinical nutrition services to health plan members. We treat every member like family. That emotional connection builds trust. Trust drives adherence. Adherence delivers outcomes.

01

Food First

Food is how we show up for people. When they're sick, when they have a baby, when they're grieving or celebrating. Food is personal. It carries culture, dignity, joy, and trust.

02

Member Hospitality

We answer before the second ring. Every member gets a dedicated rep. Calls average 3+ minutes. This is not customer service. This is hospitality.

03

Outcomes Over Everything

86% retention. 99.7% delivery success. 92% medication adherence maintained or improved. We lead with data because the data is the argument.

04

Clinical Credibility

SOC 2 Type II. HIPAA compliant. CMS first-tier entity. Credentialed with Blues. We built the compliance infrastructure before we asked for the contracts.

Food is Medicine.

The period is non-negotiable. It's not a slogan. It's a statement of clinical fact and company conviction. This tagline appears below the wordmark in the full lockup and can stand alone as a headline.

Food is Medicine.
On cream / light surfaces
Food is Medicine.
On dark surfaces

The tagline is always set in Playfair Display Italic. Never bold. Never all-caps. The italic carries the warmth and conviction. When used below the wordmark, it appears in the lighter weight. When used as a standalone headline, it can be set larger.

Yellow is the signature.

In a sea of blue healthcare companies, FareRx is yellow. That's intentional. Yellow signals warmth, energy, and optimism. It says food, not pharma. The warm neutrals create breathing room without going clinical.

Brand Yellows

Gold
#FCE38A
Gold Deep
#FBD758
Gold Light
#FDEFBC
Gold Mist
#FEF8E0

Brand Darks

Black
#000000
Ink
#111111
Ink Soft
#2A2A2A

Warm Neutrals

Cream
#EDEBE4
Cream Light
#F5F3EE
Border
#D8D4CC
Graphite
#4A4540
Ash
#8B8680

When to use each: Gold is for accents, highlights, and the badge background on the competitive landscape. Ink is the primary text and nav color. Cream (#EDEBE4) is the standard deck and page background. Gold Deep is for interactive hover states and emphasis. Cream Light alternates with white for section backgrounds on the web.

Four fonts, four jobs.

Each typeface has a specific role. Display carries the brand's warmth. Body does the work. Wordmark holds the identity. Mono handles clinical data and system references.

Display
Playfair Display
Headings, tagline, pull quotes, hero text, deck titles
We built FareRx around a simple but powerful idea: food is personal.
Body
Plus Jakarta Sans
Paragraphs, UI text, descriptions, navigation, buttons
FareRx delivers medically tailored groceries and clinical nutrition services to health plan members. We treat every member like family. That emotional connection builds trust faster than any clinical protocol. Trust drives adherence. Adherence delivers outcomes.
Wordmark
Charoe Bold (logo) / DM Sans (web)
Logo wordmark and lockup only. Charoe Bold is the canonical font (from Looka). DM Sans is the closest web substitute. Tagline in logo uses Bourton Bold.
FARERX
Mono
JetBrains Mono
CPT codes, section labels, metadata, tokens, badge text
97802 MNT Initial · 97803 MNT Follow-up
G0108 DSME Individual · 99453 RPM Setup
NPI: 1740031988 · SOC 2 Type II

How FareRx talks.

Voice is the brand's most defensible asset. Every healthcare company can ship groceries. Not every company can make a member feel like family on the phone. The voice is what compounds.

01
Hospitality over clinical
We talk to members like family, not patients. Short sentences. Warm delivery. No medical jargon without translation. If it sounds like a discharge summary, rewrite it.
02
Lead with the proof
We have the data. 86% retention. 99.7% delivery success. 3.7x dose-response. Lead with outcomes, not promises. The numbers are the argument.
03
Direct, never soft
Short sentences. Active verbs. No hedging. "We deliver fresh groceries weekly" not "Our program offers the opportunity for members to potentially receive." But always kind. Direct is not cold.
04
The system is broken. Say it.
Healthcare treats food as an afterthought. Nutrition benefits are fragmented. Members get frozen meals and call trees. FareRx is allowed to name the problem. That's the contrarian angle.
05
Food is personal
Food carries culture, dignity, joy, and trust. Our menus reflect member communities, not generic meal kits. We never treat "healthy food" as one-size-fits-all. The grocery bag is the handshake.
06
Respect the member's intelligence
We translate, we don't dumb down. Members understand more than the system gives them credit for. Explain clearly. Never condescend. Bilingual when needed, 6th-grade literacy when appropriate.

Copy in action

✓ This is FareRx
Fresh groceries delivered weekly. Designed by a dietitian. Covered by your plan.
Members stay because they feel seen. 86% come back.
We answer the phone before the second ring. Every time.
Trust is built at the doorstep, not in a portal.
Your bag has 9 new recipes this week. All of them work with what's inside.
✗ Not FareRx
Our innovative solution leverages food-as-medicine to optimize health outcomes for plan populations.
FareRx is revolutionizing the intersection of nutrition and healthcare delivery.
We are delighted to offer a comprehensive suite of nutrition services.
It's worth noting that our retention metrics demonstrate strong engagement.
Members can potentially access nutrition education opportunities through our platform.

Never use these words

leverage
Corporate jargon. Say "use."
delve
AI tell. No one talks like this.
it's worth noting
Filler. Just say the thing.
in today's landscape
Empty phrase. Be specific.
revolutionize
Show, don't claim.
utilize
Just say "use."
synergy
Dead on arrival.
patient
FareRx says "member." Always.
holistic / wholistic
Say "whole-person" if needed.
stakeholder
Name the actual group.
optimize
Say what actually improves.
seamless
Overused. Describe the experience.

Three content themes that work

The Data Says
Lead with outcomes. 86% retention. 3.7x dose-response. The numbers are the story. Works for LinkedIn, payer decks, case studies, and policy conversations.
The System Is Broken
Name the problem. Frozen meals. Call trees. Fragmented benefits. FareRx is the counterpoint. Works for founder content, thought leadership, and conference talks.
Trust at the Doorstep
Member stories. Handwritten letters. The delivery driver who remembered someone's name. The emotional layer that makes the clinical outcomes possible.

UI building blocks.

Only components that exist in the product or will ship within 90 days. No aspirational UI. These are the patterns that contractors and agents should reach for.

Buttons

Always pill-shaped. Three variants. One primary CTA per page.

The Outcomes Card

FareRx's signature component. The left column is mono and muted (the metric). The right column is body font and full weight (the result). The contrast between system data and human-readable insight IS the brand.

FareRx Outcomes
Metric
Result
YOY Retention
86%
Delivery Success
99.7%
Med Adherence
92% maintained or improved
Dose-Response
3.7x at 12 weeks vs. 4 weeks
Member Satisfaction
4.9 / 5

Design tokens for dev handoff.

Copy these variables into any codebase. Every value in this guide references these tokens. If a color or spacing value doesn't appear here, it shouldn't exist in the product.

/* === FareRx Design Tokens v2.0 === */

/* Brand Yellows */
--gold:        #FCE38A;
--gold-deep:   #FBD758;
--gold-light:  #FDEFBC;
--gold-mist:   #FEF8E0;

/* Brand Darks */
--black:       #000000;
--ink:         #111111;
--ink-soft:    #2A2A2A;

/* Warm Neutrals */
--cream:       #EDEBE4;
--cream-light: #F5F3EE;
--graphite:    #4A4540;
--ash:         #8B8680;
--border:      #D8D4CC;

/* Typography */
--font-display:  'Playfair Display', Georgia, serif;
--font-body:     'Plus Jakarta Sans', system-ui, sans-serif;
--font-wordmark: 'DM Sans', sans-serif;  /* web fallback */
/* Canonical logo: Charoe Bold (wordmark) + Bourton Bold (tagline) */
/* FARE in original weight, RX bolded via stroke expansion          */
--font-mono:     'JetBrains Mono', monospace;

/* Spacing */
--space-xs: .5rem;   --space-sm: 1rem;    --space-md: 1.5rem;
--space-lg: 2.5rem;  --space-xl: 4rem;

/* Radii */
--radius-sm:   6px;
--radius:      12px;
--radius-lg:   20px;
--radius-pill: 100px;

/* Logo SVG spec */
/* Mark: rounded rect with F letterform              */
/* viewBox: 0 0 80 80 · outer rx: 12 · F strokes: 7  */
/* Dark mark on light · White mark on dark            */